Privacy Policy — Solts PKR Pakistan

1 About This Privacy Policy

Solts PKR operates an online casino and slots platform designed specifically for players in Pakistan. This Privacy Policy describes how Solts PKR collects, processes, stores and protects the personal information of all registered users and visitors to the platform — whether through the main website at soltspkr.net or through the official Android application available via the Download page.

We take data privacy seriously. The data we collect is used only for the purposes set out in this policy. We do not sell your personal information to third parties, and we do not share it with anyone outside of what is described here.

This policy should be read alongside our Terms and Conditions, which govern your overall use of the Solts PKR platform. Where terms in this policy are not defined, they carry the same meaning as in the Terms and Conditions.

If you have questions about how your data is handled at any point, contact our support team at [email protected] — we are happy to help.

2 Data We Collect

Solts PKR collects personal data through several routes: directly from you when you register or use the platform, automatically through technical systems when you browse or play, and occasionally from payment providers in connection with your transactions.

2.1 Information You Provide Directly

• Registration details — full name, date of birth, phone number and email address (where applicable).
• Identity verification documents — national ID, passport or other government-issued documents requested during the verification process.
• Payment details — JazzCash account reference, Easypaisa number, Raast ID, bank account details or card information entered during deposit or withdrawal. Card numbers are not stored by Solts PKR directly — see Section 4.
• Support communications — messages, chat transcripts and any information you voluntarily provide when contacting the support team.
• Responsible gaming preferences — deposit limits, session time preferences and self-exclusion requests you submit through your account settings.

2.2 Data Collected Automatically

• Device and technical data — IP address, device type, browser type and version, operating system, screen resolution and device identifiers.
• Usage data — pages visited, games played, time spent on specific games, bet amounts, session duration and navigation patterns within the platform.
• Location data — approximate location derived from your IP address, used to verify access and manage responsible gaming obligations.
• Cookies and similar technologies — see Section 5 for full details on how cookies are used on the Solts PKR platform.

3 How We Use Your Data

The table below summarises the main purposes for which Solts PKR processes your personal data and the basis on which we do so.

We do not use your personal data for automated decision-making that produces significant legal effects on you, other than fraud detection routines that may flag an account for manual review. If your account is flagged, a member of the team will review it personally before any action is taken.

4 Payments and Financial Data

All transactions on the Solts PKR platform are conducted in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and other mobile wallets.

When you make a deposit or request a withdrawal, your payment details are passed directly to the relevant payment provider — JazzCash, Easypaisa, your bank or card network — through their own secure systems. Solts PKR does not store full card numbers, CVV codes or complete bank account numbers on our own servers. What we do retain is a transaction reference, the amount in PKR, the payment method type and the timestamp, which we need to maintain your account balance and transaction history.

Payment data is retained for as long as is necessary to resolve disputes, process refunds and maintain accurate financial records. The specific retention period for financial transaction records is outlined in Section 7.

5 Cookies and Tracking Technologies

Solts PKR uses cookies and similar technologies on the website and application. A cookie is a small text file placed on your device when you visit a site. Cookies help us keep you logged in, remember your preferences and understand how players use the platform so we can keep improving it.

5.1 Types of Cookies We Use

• Essential cookies — required for the platform to function. These handle session management, login state and security tokens. Without them, the platform cannot work correctly.
• Functional cookies — remember your preferences such as language settings, preferred payment method display and game lobby filters.
• Analytics cookies — collect anonymised data about how pages are used, which games are popular and where users encounter issues. This data helps us improve the platform experience for all Pakistan players.
• Security cookies — used to detect unusual activity, multiple account attempts and potential fraud patterns.

5.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Be aware that disabling essential cookies will affect your ability to log in and use the platform normally. For the Android application, cookies are managed within the app's session handling and cannot be controlled separately through browser settings.

We do not use cookies to serve third-party advertising or to track your activity on websites outside of the Solts PKR platform.

6 Sharing Your Data

Solts PKR does not sell, rent or trade your personal data to any third party. We share data only in the specific, limited circumstances described below.

• Payment providers — JazzCash, Easypaisa, Raast partner banks and card networks receive only the transaction data needed to process your deposit or withdrawal in PKR.
• Identity verification services — if we use a third-party KYC (Know Your Customer) service to verify your identity documents, the minimum necessary data is shared with that provider solely for verification purposes.
• Technology and infrastructure providers — hosting, security and analytics partners who process data on our behalf under strict data processing agreements. They may not use your data for their own purposes.
• Game software providers — game providers integrated into the Solts PKR platform may receive anonymised session identifiers to ensure game integrity and RNG certification. They do not receive your name, phone number or financial details.
• Legal and compliance requirements — if we are required to disclose information in response to a valid legal process or to protect the security and integrity of the platform, we will do so. We will notify you where legally permitted.

7 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to fulfil the purposes described in this policy. The key retention periods are as follows:

• Account and registration data — retained for the lifetime of your account and for up to 5 years after account closure, to support dispute resolution and fraud prevention.
• Financial transaction records — retained for a minimum of 5 years following each transaction, in line with standard financial record-keeping practice.
• Identity verification documents — retained for the period required to satisfy verification obligations and for up to 5 years thereafter.
• Support communications — retained for up to 3 years from the date of the conversation, unless the matter relates to an ongoing dispute.
• Technical and usage logs — retained in anonymised or aggregated form for up to 2 years for platform improvement purposes.

When data is no longer required for any of these purposes and no legal retention obligation applies, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8 Your Rights Over Your Data

As a user of Solts PKR, you have rights over your personal data. These rights can be exercised by contacting the support team. We aim to respond to all data requests within a reasonable timeframe.

• Right to access — you can request a copy of the personal data we hold about you at any time.
• Right to correction — if any of your personal data is inaccurate or out of date, you can ask us to update it. Basic details like your phone number can also be updated directly in your account settings.
• Right to deletion — you can request that we delete your personal data. We will honour this request where we are not legally required to retain the data for compliance, fraud prevention or dispute resolution purposes.
• Right to restrict processing — in certain circumstances you can ask us to limit how we use your data while a concern or dispute is being resolved.
• Right to data portability — you can request your personal data in a structured, commonly used format so you can transfer it elsewhere if you wish.
• Right to withdraw consent — where we process your data on the basis of consent (such as for promotional communications), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, contact us at [email protected] with your registered phone number or username so we can locate your account. We may need to verify your identity before processing any request.

9 Data Security

Solts PKR implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• Encrypted data transmission via HTTPS/TLS across the website and application.
• Secure storage with access controls that restrict who within the organisation can view sensitive user data.
• Regular security assessments and monitoring for unusual or suspicious activity.
• Multi-factor authentication options for account access.
• Segregation of financial and personal data in our system architecture.

While we take strong precautions, no online platform can guarantee 100% security. You also play a role in keeping your account secure — use a strong, unique password, do not share your credentials with anyone and enable any additional security features available in your account settings.

10 Children's Privacy

The Solts PKR platform is strictly for adults aged 18 and above. We do not knowingly collect, process or store personal data belonging to anyone under the age of 18. Age verification checks are part of the registration and account verification process specifically to prevent underage access.

If we become aware that personal data has been collected from a person under 18, that data will be deleted and the associated account closed immediately. If you believe a minor has registered on the platform, please contact us straight away at [email protected] so we can take action.

Parents and guardians who are concerned about a young person accessing online gaming platforms are encouraged to use parental control tools available on devices and through internet service providers to restrict access where needed.

11 Third-Party Services and Links

The Solts PKR platform integrates third-party services including game software providers, payment gateways and technical infrastructure providers. Each of these services operates under its own privacy policy and data practices. Solts PKR is not responsible for the privacy practices of third-party services, though we do require all partners who process data on our behalf to do so securely and in line with their contractual obligations to us.

The Solts PKR website and application do not contain links to external websites. All navigation within the platform stays within the soltspkr.net domain or the official application. If you encounter what appears to be an external link on our platform, please report it to the support team as this may indicate a security issue.

12 Changes to This Privacy Policy

Solts PKR reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised. For material changes that significantly affect how your data is used, we will notify registered users via their phone number or account notification system where practicable.

We encourage you to review this policy periodically. Continued use of the Solts PKR platform after an update is posted constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way Solts PKR handles your personal data, please get in touch with our support team. We are available around the clock and will do our best to respond promptly.

Email: [email protected]

When contacting us about a data request, please include your registered phone number or username so we can locate your account quickly. All privacy-related requests are handled with care and treated as priority communications.